Amazin Returns FBM (Fulfilled by Merchant) warehouse, the basic services usually fall into a few core categories. Here’s a breakdown of the essentials:

1. Inbound (Receiving)

• Unloading deliveries from suppliers or manufacturers.
• Checking shipments against packing lists or purchase orders.
• Inspecting goods for damage or discrepancies.
• Labeling (if not already barcoded or FNSKU-ready for marketplaces like Amazon).
• Updating inventory in the warehouse management system (WMS).

2. Storage

• Organized shelving, pallet racking, or bin storage.
• Climate-controlled or secure areas if needed (e.g., apparel, food, or valuables).
• Real-time inventory tracking (SKU, lot, batch, or serial numbers).
• Cycle counting and periodic inventory reconciliation.

3. Order Processing

• Receiving customer orders (from Shopify, WooCommerce, Amazon, etc.).
• Picking items from storage (batch picking, zone picking, or pick-to-light).
• Packing using proper materials (boxes, bubble wrap, poly mailers, etc.).
• Applying shipping labels, invoices, and return slips.

4. Shipping

• Carrier integrations (UPS, FedEx, USPS, DHL, regional carriers).
• Rate shopping (choosing the lowest-cost or fastest option).
• Same-day or next-day fulfillment cut-offs.
• International shipping preparation (customs forms, HTS codes, duties/taxes).

5. Returns Management (Reverse Logistics)

• Receiving customer returns.
• Inspecting items (good, damaged, repack, refurbish, liquidate).
• Restocking eligible items.
• Processing refunds or exchanges.

6. Customer & Seller Support

• Inventory visibility dashboards (real-time stock levels).
• Order status and tracking updates.
• Exception handling (lost, damaged, delayed shipments).
• Compliance with marketplace SLAs (Amazon, Walmart, eBay, etc.).

7. Value-Added Services (Optional but Common)

• Kitting and bundling (combining SKUs into sets).
• Light assembly or customization.
• Quality control checks.
• Product relabeling, repackaging, or inserts (thank-you cards, promos).
• Subscription box prep.